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Customer Service

Technical Support

UTC Aerospace Systems’ Technical Support team provides performance-on-demand services in the areas of technical issues resolution, training, product issue engineering and document services.

Supported by a 24/7 Customer Response Center (CRC), UTC Aerospace Systems has an experienced and knowledgeable staff available to respond to your in-service technical issues and repair support needs for all UTC Aerospace Systems components and systems. Our knowledgeable staff includes Aftermarket Program Management, Customer Technical Training, Field Service, Product Performance/Reliability, Retrofit Management, Service Engineering and Technical Publications.

Customer Response Center

Our 24/7 Customer Response Center serves as the focal point for all UTAS Aerospace Customers in aircraft on the ground (AOG) support and technical product inquiries.

Phone: 1-877-808-7575
International: +1-860-654-2500
Email: [email protected]

Technical Publications

UTC Aerospace Systems maintains documentation for all UTC Aerospace Systems products – both commercial and military – for our OEM and aftermarket aerospace customers. Please visit our technical publications websites below to subscribe to technical publications, download technical publications, view manual indices, and maintain your subscription information. If you have not visited our sites previously, registration is required.

View legacy Hamilton Sundstrand publications here. Send inquiries for support to: [email protected].

View legacy Goodrich publications here. Send inquiries for support to:

Customer Technical Training

UTC Aerospace Systems offers maintenance, familiarization and overhaul/repair training for owners and operators on applicable in-service UTC Aerospace Systems products. Our technical training services are scheduled to meet the needs of our customers and to maximize aircraft safety with effective and efficient product training programs. Please visit our training websites referenced below for more information. If you have not visited our site(s) previously, registration is required.

For more information about legacy Hamilton Sundstrand training opportunities and documentation, please view our course catalog & schedule or download training documents. Send inquiries for support to [email protected].

For more information about legacy Goodrich training opportunities and documentation, please send inquiries to [email protected].

Field Service Network

Our highly trained Field Service professionals focus on maximizing system reliability by supporting the maintenance and engineering organizations. Whether it’s training, troubleshooting or other technical support needs, our network is strategically located around the world and trained to provide prompt responses to customer inquiries across multiple UTC Aerospace Systems product lines.

To locate a Field Service Representative to assist you, please contact our Customer Response Center (CRC).

Service Engineering

The UTC Aerospace Systems Service Engineering network provides in-service technical support and troubleshooting to airline operators for their maintenance, repair and overhaul needs. Our knowledgeable staff is comprised of a diverse group of experienced engineers dedicated to solving technical issues related to all UTAS products.

To locate a Service Engineer to assist you, please contact our Customer Response Center (CRC).

Product Performance/Reliability

The UTC Aerospace Systems Product Performance Team (PPT) tracks the in-service reliability performance for many of our products using the OnTrack™ reliability database. Production, removal, and overhaul and repair records are collected from UTC Aerospace Systems sites worldwide and participating operators.

Product Performance/Reliability Contact Information

Fleet level data reports are published monthly and are available from your local Field Service Representative or by contacting the Customer Response Center (CRC).​